How to update your computer or phone safely
Updates fix security holes and bugs, so they’re worth installing. The golden rule: only update through your device’s own settings. Never by clicking a link, a pop-up, or an email.
Steps last reviewed October 2026. Menu names can differ a little between versions and brands.
Before you start
- Plug in your charger (laptops and phones) so it can’t die mid-update.
- Make sure you have a backup of anything important.
- Have some time. Big updates can take 30 minutes to a couple of hours, and the computer may restart several times.
Where to update
- Windows: Settings, Windows Update, Check for updates.
- Mac: System Settings, General, Software Update.
- iPhone and iPad: Settings, General, Software Update.
- Android: Settings, System (or About phone), Software update. The exact wording depends on the brand.
- Apps: use the App Store (Apple) or Google Play Store, and look for the Updates section.
While it’s updating
Don’t turn the device off, even if the screen looks stuck or a progress bar stays still for a long time. Give it at least an hour before worrying. When it finishes, restart if it asks.
Spotting a fake update
- A website, pop-up, or email telling you to “download an update” or “install Flash” is fake. Real updates come through your device’s settings.
- Updates that ask for payment, a gift card, or a phone call are scams.
Good to know: If an update fails or keeps asking to restart, restart the device once and try again, and if that doesn’t work, send a ticket with the exact message.
Still stuck?
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