A Spanish translation is available. If there is any difference, the English version controls. Versión en español
Privacy
Last updated: October 2026
Who’s responsible for your information
Paul Jones runs Red Rock Tech Help and is responsible for the information you send. Questions or requests go to help@redrocktechhelp.com or your ticket page.
What I collect
- Your name and email address, so I can reply.
- What you write in your ticket, and any screenshots you attach.
- Only brief technical logs needed to run and secure the site, such as IP addresses used to block spam and abuse. They are not used to track visitors.
How it’s used
Only to help with your ticket. Red Rock Tech Help doesn’t sell or share your information, show ads, or use tracking cookies. A functional cookie and a localStorage entry remember the language choice and aren’t used for tracking.
Your private ticket link
When you send a ticket, I email you a private link to your ticket page. The link is how you get in, with no password, so anyone who has it can read your ticket and see your screenshots. Don’t forward it or post it anywhere. The link stops working 30 days after your ticket is closed, or after 60 days without activity. You can always get a new one at Find my ticket, and it will only be sent to the email on your ticket. Sending a new link turns the previous one off. If you think someone else has your link, say so on your ticket and I’ll lock it and send you a new one.
How long it’s kept
- Screenshots are deleted when a ticket is closed. Screenshots from a remote session are deleted when that session ends, including backup and email-attachment copies stored with the upload files.
- Ticket text is kept so I can help if the problem comes back. Ask on your ticket or at help@redrocktechhelp.com and I’ll delete it.
- Video and remote sessions are not recorded. Agreement to a remote session (who, when, view only or full control, and start and end times) is kept with the ticket and deleted when the ticket is deleted. Anyone can ask for their ticket to be deleted at help@redrocktechhelp.com.
Services used
I use these outside services to run Red Rock Tech Help. Each has its own privacy policy.
- Sending email (ticket links and replies): Resend
- Receiving email at help@redrocktechhelp.com: Fastmail
- Website hosting, ticket database (PostgreSQL), and screenshot storage: a Linode (Akamai) server in the United States (Dallas, Texas data center).
- Video calls: Jitsi Meet, using the public meet.jit.si service (run by 8x8)
- Remote sessions: the app you choose, such as Microsoft Quick Assist, RustDesk, or Chrome Remote Desktop
Children
Red Rock Tech Help isn’t meant for children under 13, and I don’t knowingly collect their information. Anyone under 18 should have a parent or guardian involved.
Changes and contact
If this page changes, the date at the top changes too. Questions: Paul Jones, help@redrocktechhelp.com.