Privacy

What I collect

• Your name and email address, so I can reply.
• What you write in your ticket, and any screenshots you attach.
• Basic server logs (such as IP addresses) to block spam and abuse.

How it’s used

Only to help with your ticket. Red Rock Tech Help doesn’t sell or share your information, show ads, or use tracking cookies.

How long it’s kept

• Screenshots are deleted as soon as a ticket is closed.
• Ticket text is kept so I can help if the problem comes back. Ask on your ticket and I’ll delete it.
• Video and remote sessions are not recorded.

Services used

Emails are delivered by an email provider, and video calls run on Jitsi Meet. Remote sessions use the app you choose (such as Quick Assist or RustDesk), each under its own privacy policy.