Terms of use

Last updated: September 2026

The short version

Red Rock Tech Help is a free, volunteer help service. I’ll do my best to help, but I can’t promise a fix or a response time, and you use any advice at your own risk.

Best-effort help, no warranty

Help is provided “as is”, without warranties of any kind. To the fullest extent the law allows, Red Rock Tech Help is not liable for any loss of data, damage to devices, or other harm that results from following advice or from a support session.

Your responsibilities

• Back up important files before making changes or starting a remote session.
• Only ask for help with devices and accounts you own or are authorized to manage.
• Don’t share passwords, card numbers, or other secrets in tickets.

Remote sessions

A remote or video session only starts after you agree to it on your ticket page. You can end it at any time. By joining, you confirm you have closed anything you don’t want seen and have backed up important data.

What I won’t help with

Getting into devices or accounts that aren’t yours, bypassing security or licensing, or anything illegal. I may close any ticket at my discretion.

Changes

These terms may change. The date above shows when they were last updated.