A Spanish translation is available. If there is any difference, the English version controls. Versión en español
Terms of use
Last updated: November 13, 2026
Who runs this
Red Rock Tech Help is run by Paul Jones, based in Hurricane, Utah. In these terms, “I” and “me” mean Paul Jones. You can reach me at help@redrocktechhelp.com or by replying on your ticket page.
The short version
Red Rock Tech Help is a free, volunteer help service. I’ll do my best to help, but I can’t promise a fix. I aim to reply within 1 business day (Mountain Time), but that’s a goal, not a guarantee. You use any advice at your own risk.
Best-effort help, no warranty
Help is provided “as is”, without warranties of any kind. To the fullest extent the law allows, Red Rock Tech Help is not liable for any loss of data, damage to devices, or other harm that results from following advice or from a support session.
Your responsibilities
- Back up important files before making changes or starting a remote session.
- Only ask for help with devices and accounts you own or are authorized to manage.
- Don’t share passwords, card numbers, or other secrets in tickets.
- Keep your private ticket link to yourself. Anyone who has it can see your ticket. If you think someone else has it, tell me on your ticket or at help@redrocktechhelp.com and I’ll lock it and send you a new link.
Remote sessions
A remote or video session only starts after you agree to it on your ticket page. For a remote session that agreement records your name, the time, whether you allowed view only or full control, and when the session starts and ends. You can end it at any time. By joining, you confirm you have closed anything you don’t want seen and have backed up important data.
What I won’t help with
Getting into devices or accounts that aren’t yours, bypassing security or licensing, or anything illegal. I may close any ticket at my discretion.
Governing law
These terms are governed by the laws of the State of Utah. Any dispute will be handled in the state or federal courts located in Utah.
Changes
These terms may change. The date at the top shows when they were last updated. The version in place when you opened your ticket applies to that ticket.
Contact
Paul Jones, Red Rock Tech Help, Hurricane, Utah. help@redrocktechhelp.com