Help articles
Quick, plain-English fixes for the problems I see most. Many take just a few minutes. If you’re still stuck, it’s free to send me a ticket.
Internet & Wi-Fi
Computers
My computer is slow: what to try first
The usual causes of a slow Windows PC or Mac, and safe fixes you can do yourself.
How to take a screenshot (and send it with your ticket)
Screenshots on Windows, Mac, iPhone, and Android, which make getting help much faster.
My computer won’t turn on
Power checks to try before assuming the computer is dead, for desktops and laptops.
How to update your computer or phone safely
Where to find real updates on Windows, Mac, iPhone, and Android, and how to tell a fake one.
Phones & tablets
Printers
Safety & scams
A pop-up says my computer is infected: what do I do?
How to recognize fake tech support warnings, close them safely, and what to do if you already called or let someone in.
Pop-ups, ads, or a changed home page in my browser
Get rid of constant pop-ups, strange new search pages, and unwanted browser extensions.