About Red Rock Tech Help

Red Rock Tech Help is free, real-person tech help. I’m based in Hurricane, Utah, but you can ask for help from anywhere. You describe the problem, a person reads it, and you work it out together. There is no call center and no script.

This service is free. If anyone claiming to be Red Rock Tech Help asks you for money, it isn’t me.

Who you’ll hear from

Paul Jones
Hi, I’m Paul Jones. I’ve spent 30 years helping people with their tech, and I started Red Rock Tech Help so anyone can get friendly, honest help for free. I’m based in Hurricane, Utah, but you don’t have to be.

How help works

  1. You send a ticket at Get help and describe what’s going on. Screenshots are optional.
  2. We email you a private link. Replies and updates stay on that page. Keep the link to yourself.
  3. We aim to reply within 1 business day (Mountain Time).
  4. Most problems get solved by message. If a screen share would help, it only starts after you agree on your ticket. See remote help for how that works. You can end it at any time.

Safety promises

The promises — never calling you first, never asking for passwords or payment, and never connecting to your computer unless you say yes — are written out on the safety page.

Already have a ticket? Find it here.