How to take a screenshot (and send it with your ticket)
A screenshot of an error message or a strange screen is often the fastest way to explain a problem. It shows exactly what you’re seeing, with no typing.
Steps last reviewed October 2026. Menu names can differ a little between versions and brands.
Windows
- Press the Windows key + Shift + S, then drag a box around what you want. The picture is copied; open Paint or an email and press Ctrl + V to paste it, or click the notification to save it.
- Press the PrtScn key to copy the whole screen. Press Windows key + PrtScn to save the whole screen as a file in Pictures, then Screenshots.
Mac
- Shift + Command + 3 takes a picture of the whole screen.
- Shift + Command + 4 lets you drag a box around part of the screen.
- Shift + Command + 5 opens a small toolbar with more choices. By default, screenshots are saved to your Desktop.
iPhone and iPad
- With Face ID (no Home button): press the side button and the volume up button at the same time, then let go quickly.
- With a Home button: press the Home button and the side (or top) button at the same time.
- The picture is saved in your Photos app, in the Screenshots album.
Android
On most phones, press the power button and the volume down button together. On some Samsung phones you can also swipe the side of your hand across the screen. Screenshots are saved to your Gallery or Google Photos.
Attaching it to a ticket
On the ticket form, choose the screenshots field and pick the picture. You can add up to 4 images, 5 MB each (PNG, JPEG, GIF, or WebP). If you took the picture on your phone and you’re using a computer, email it to yourself first, or send the ticket from your phone.
Good to know: Don’t include passwords, card numbers, or account numbers in a screenshot. If one is visible, crop it out or cover it before sending.
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