Remote help

Sometimes it’s quickest if I can see or control your screen. Only do this after I’ve suggested a session on your ticket page and you’ve agreed to it there. You can watch everything and end it at any time by closing the app.

Quick Assist

Windows 10 and 11

  1. Press the Windows key, type “Quick Assist”, and open it.
  2. On your ticket, choose view only or full control, then agree.
  3. I’ll put a 6-digit code on the ticket page (not in email). Type that code into Quick Assist.
  4. The code is deleted when the session ends.

RustDesk

Windows, Mac, and Linux

  1. Download RustDesk from rustdesk.com (the official site only).
  2. Open it and copy the ID under “Your Desktop”. Leave the one-time password on the screen.
  3. On your ticket, choose view only or full control, agree, and enter only the ID.
  4. When RustDesk asks to accept the connection, click Accept. Do not read the password to anyone.
  5. On a Mac, allow Screen Recording and Accessibility when asked.
Official site

Chrome Remote Desktop

Any computer with Chrome

  1. Visit remotedesktop.google.com/support in Chrome.
  2. Under “Get Support”, install the helper if asked, then click “Generate Code”.
  3. Enter that code on your ticket — not in a reply, and never a password. It is removed when the session ends.
Official site
If anyone contacts you first and asks you to install one of these apps, it’s a scam. Close it and open a ticket instead.